Janoka provides 7 days return & exchange policy if there is loosen part or manufacturing defect found. The item must be returned within 7 working days after receiving of goods.
How to return the goods to us?
1. Take a photo of the defected item as a proof and send to our WhatsApp 013-4320682 with your Order Number.
2. After justification and agreement has been done between buyer and seller, we will deliver the replacement order to the buyer once it is ready within 1-3 days.
3. Please return the defected item to the seller by any courier service at buyer's convenience or Buyer can drop the defected item at our usual pick up location (USJ/Midvalley/Old Klang Road). Kindly contact us to arrange for the meet up.
4. Seller will be responsible for the courier charges involved in the returned goods by complimenting RM6 off at buyer's next purchase.
Please note that the buyer has the responsibility to ensure that the goods are packed as per original condition for exchange.
All purchased items are strictly not refundable.
For more information, please contact us via WhatsApp directly.